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PRIVACY POLICY

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ANAMEI Scalp Spa & Wellness

Website: Scalp Spa Canberra | ANAMEI Scalp Spa & Wellness
Address: 74 Northbourne Avenue, Braddon ACT 2601
Phone: 0451 394 999
Email: anameispawellness@gmail.com

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1. Introduction

ANAMEI Scalp Spa & Wellness (“ANAMEI”) is a trading name of  ANNA INTERNATIONAL BEAUTY CENTER PTY LTD (ABN 72 663 813 741) (“Company”, “we”, “our”, “us”).

The Company is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how the Company collects, uses, discloses, stores and protects your personal information when you interact with ANAMEI Scalp Spa & Wellness.

By using our website or services, you consent to the collection and handling of your information as described in this Policy.

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2. What Personal Information We Collect

We may collect personal information including:

2.1 Identification & Contact Information

  • Full name

  • Phone number

  • Email address

  • Appointment history

  • Communication records

2.2 Sensitive Information (Health Information)

As a spa providing scalp treatments, we may collect limited health-related information necessary for safe service delivery, including:

  • Scalp conditions

  • Allergies or sensitivities

  • Pregnancy status

  • Relevant medical disclosures voluntarily provided

Under Australian law, health information is classified as Sensitive Information.

We collect such information only:

  • With your consent; and

  • Where reasonably necessary for providing services safely.

2.3 Website & Technical Information

When you visit our website, we may collect:

  • IP address

  • Device information

  • Browser type

  • Usage analytics

  • Cookies

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3. How We Collect Personal Information

We collect information directly from you through:

  • Online booking platforms (e.g., Fresha or similar systems)

  • Website forms

  • In-person consultation forms

  • Email and phone communications

  • Marketing sign-ups

We may also receive information from third-party booking systems you choose to use.

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4. Why We Collect & Use Personal Information

We collect personal information to:

  • Provide spa and scalp treatments

  • Assess treatment suitability and safety

  • Manage appointments

  • Process payments

  • Communicate with clients

  • Provide aftercare instructions

  • Improve service quality

  • Send marketing communications (with consent)

  • Comply with legal obligations

We do not sell or trade personal information.

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5. Disclosure of Personal Information

We may disclose personal information to:

  • Booking platforms

  • Payment processors

  • IT and system administrators

  • Website hosting providers

  • Marketing service providers

  • Professional advisors (including accountants or lawyers)

  • Regulatory authorities (where required by law)

All service providers are required to handle information securely and only for authorised purposes.

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6. Overseas Disclosure

Some technology providers (e.g., booking platforms or cloud storage services) may store or process data outside Australia.

Where overseas disclosure occurs, the Company takes reasonable steps to ensure compliance with Australian privacy laws and to safeguard your personal information.

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7. Storage & Security

The Company takes reasonable steps to protect personal information from:

  • Misuse

  • Loss

  • Unauthorised access

  • Modification

  • Disclosure

Security measures include:

  • Password-protected systems

  • Restricted staff access

  • Secure booking platforms

  • Secure digital storage

  • Controlled physical file storage (if applicable)

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8. Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

Where required by law, certain records may be retained for at least 7 years.

When no longer required, information will be securely destroyed or de-identified.

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9. Notifiable Data Breach Scheme

If a data breach occurs that is likely to result in serious harm, the Company will comply with the Notifiable Data Breach (NDB) Scheme, including:

  • Assessing the breach

  • Notifying affected individuals

  • Reporting to the Office of the Australian Information Commissioner (OAIC) where required

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10. Marketing Communications

We will only send marketing communications where you have opted in.

You may unsubscribe at any time by:

  • Clicking the unsubscribe link; or

  • Contacting us directly

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11. Access & Correction

You may request access to your personal information and request corrections if inaccurate.

We may require identity verification before granting access.

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12. Anonymity

Where lawful and practicable, you may interact with us anonymously.

However, certain services cannot be provided without collecting necessary information.

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13. Complaints

If you believe your privacy has been breached, please contact us first.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au

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14. Changes to This Policy

The Company may update this Privacy Policy at any time.
The latest version will always be published on our website.

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15. Contact Us

ANNA INTERNATIONAL BEAUTY CENTER PTY LTD  
Trading as ANAMEI Scalp Spa & Wellness
74 Northbourne Avenue
Braddon ACT 2601

Phone: 0451 394 999
Email: anameispawellness@gmail.com

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